The Five Biggest Complaints About Attorneys

1. My attorney takes forever to return my phone calls
   We pride ourselves on responsiveness. We guarantee all calls will be returned within 24 hours. However, practically speaking, calls are always returned as soon as possible, often within minutes.
2. I like my attorney, but 90% of the work is done by his assistants who I still have to pay $250 per hour.
   The majority of the work in a given project is done by the attorney you specifically hire. When associates are needed that fee is always included in any flat fee arrangement. Finally, because our overhead is lower, our associates’ hourly rates are lower than most of our competitors. The current hourly rate for associates at Hedberg and Howell, LLC is $130.
3. Every time I call I get a different lawyer to talk to.
   Every time you call Hedberg and Howell, LLC you will speak directly with the attorney handling your case. If we are not in we will get back with you within 24 hours.
4. I never know what is going on with my case/project.
   Our client extranet provides clients with a status report on their case or project 24 hours a day. When a client hires Hedberg and Howell, LLC they are given a username and password for the extranet. The extranet gives a detailed summary of the client’s case and is updated each Friday. This allows clients to check what is going on with their case or project at any time.
5. I never know how much something will cost and feel like I am giving my attorney a blank check.
   The majority of work done by Hedberg and Howell, LLC is on a flat fee basis. This guarantees our clients a certain cost for a specific project. This is part of a broader commitment by Hedberg and Howell, LLC not to “nickel and dime” our clients to death. For example, we do not charge clients for phone calls. If you have a question on a matter, feel free to pick up the phone and ask us. We also do not charge for printing or copying expenses, or for time spent by our legal secretaries on your project.